Privacy Policy
Privacy Policy
Last updated: 2 Feb 2026
At Lola & Mable, we believe privacy should be simple, kind, and free of nasty surprises.
This policy explains how we collect, use, and protect your personal data in line with the UK GDPR and EU GDPR
— no legal mumbo-jumbo, pinky promise.
The short & sweet version
We only collect what we need to run our shop, we never sell your data (gross).
We treat your information with the same care we put into our handmade goodies.
Who we are
Lola & Mable is the data controller for the personal information we collect through our website and online store.
If you have questions about your data, you can contact us at:
What personal data we collect
When you browse or shop with us, we may collect:
Identity & contact details
your name, email address, billing and shipping address
Order information
what you purchase, when you purchase it, and delivery details
Payment information
Information is processed securely by third-party payment providers (we never store full card details)
Technical data
IP address, browser type, device info, cookies, and site usage data
Marketing preferences
if you opt in to hear from us
Our lawful bases for using your data (the GDPR bit)
Under UK & EU GDPR, we must have a legal reason to use your data. We rely on the following:
Contract to process and deliver your orders
Legal obligation for accounting, tax, and record-keeping
Legitimate interests to run and improve our business (without overriding your rights)
Consent for marketing emails and non-essential cookies
How we use your data
We use your information to:
Process payments and fulfil orders
Communicate with you about purchases or customer support
Improve our website, products, and customer experience
Send marketing emails (only if you’ve opted in)
Meet legal and regulatory obligations
No spam. No funny business.
Marketing & emails
If you choose to subscribe, we may send you:
New product launches
Special offers
Cheerful updates from Lola & Mable HQ
You can unsubscribe at any time by clicking the link in our emails — zero hard feelings.
Cookies
We use cookies (the digital kind) to:
Keep your cart working
Understand how visitors use our site
Improve performance and usability
You can manage or disable cookies through your browser settings.
Where required, we’ll ask for your consent first.
Who we share your data with
We only share your data with trusted third parties who help our shop run smoothly, including:
Payment processors
Shipping and delivery providers
Website hosting and e-commerce platforms
Email marketing services (if you opt in)
They only receive the information necessary to perform their role and must keep it secure.
International data transfers
Some of our service providers may be based outside the UK or EU.
When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.
How long we keep your data
We keep your personal data only for as long as necessary:
Order and accounting records: as required by law
Customer accounts: until you request deletion
Marketing data: until you unsubscribe
How we protect your data
We use secure platforms, trusted providers, and sensible safeguards to protect your personal information. While no system is 100% foolproof, we take data protection seriously.
Your GDPR rights
Under UK & EU GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data ("the right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) or your local EU data protection authority
To exercise your rights, just get in touch — we’re friendly humans.
Third-party links
Our website may contain links to other sites.
We’re not responsible for their privacy practices, so please check their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time to reflect legal or business changes.
Any updates will appear on this page.
Contact us
Questions, concerns, or data requests?
📧 Email: lola.n.mable@gmail.com
We’ve got you.
Lola & Mable 💛